Deposits
To better respect our stylists’ time and ensure smooth scheduling, deposits are due at the time of booking and are based on the service you schedule. This tailored approach aligns with the time and value of your service.
- Deposits are non-refundable and are applied directly to your total at checkout.
- Need to reschedule? Provide at least 48 hours’ notice and your deposit will transfer to your new appointment date.Â
- No-shows, cancellations without a reschedule date, or reschedules made with less than 48 hours’ notice will forfeit the initial deposit and a new deposit will have to be made for future appointments. No Shows or cancellations made with less than 24 hours notice will result in a charge/invoice for the whole service amount.
Methods of Payment
We accept cash, card, and touch-to-pay for payments. Please note:
- Card and touch-to-pay transactions include a 3.5% convenience fee charged by the card processor.
- We also accept Venmo at @pennyandsagesalon. 3.5%Â convenience fee.
- AFTERPAY, KLARNA, & AFFIRM buy now, pay later options are now available.
Salon Policies & Booking
We value your business and ask that you respect our scheduling policies so we can better serve you.
Booking
We reserve this time especially for you and are so happy to have you in our chair. To hold your appointment with us, we require a non-refundable card-only deposit over the phone, in person, or via the appointment link. This deposit goes toward your service total. To book, please use the link on our website, call/text (609) 854-6031, or message us on one of our social media pages. When you reach out, please include:
- Your full name, phone number, and requested service.
- Any important information we should know about your hair.
- A current photo and an inspiration photo or end-goal picture.
- Note: Consultation appointments may be required for new clients.
- Advance booking: 2-3 weeks (standard) / 4-6 weeks (weekend/evening) to secure your spot & ensure we are able to accommodate you​
Running Late
Please keep your appointment time in mind and plan accordingly. Our stylists are often booked back-to-back. If you arrive more than 15 minutes late, your appointment may be treated as a cancellation/no-show and will need to be rescheduled.
Cancellations & No-Shows
We understand that life happens. If you need to cancel or reschedule, please give us at least 48 hours’ notice so we can offer your time slot to another guest.
- Cancellations OR Reschedules under 48 hours: 50% of scheduled service charged.
- Reschedules within 48 hours: Deposit is transferred to new appointment date.
- No-call/no-show: 100% of scheduled service charged.
- Rebooking after no-show: 50% deposit required.
These charges are billed to the card on file. If you need to adjust your appointment, please call the salon. Thank you for understanding - Penny & Sage Salon
Refunds
We do not offer refunds of any kind on services. If you are unhappy with your service please reach out to the salon within 7 days.